Software division

Policies

Our full general policy for systems and programs — from production and licensing to accounting, sales, HR, security, and support.

These are the main points of our general systems & software policy; their exact terms are set out within each contract:

Production & Licensing

All our programs, systems, and websites are produced locally within Saudi Arabia, built entirely and directly by us — we don’t work through external agents — giving our clients full confidence in ongoing follow-up and future development.
Systems we sell entitle the customer to legitimate, indefinite use — unlike a monthly rental model — giving the customer a permanent copy and full visibility of cost, with no monthly or annual fee. This is subject to the warranty and authorized-use terms on our website; pricing does not include the system’s source-code files, which remain the owner’s property and can be purchased separately at a value agreed case by case, varying with the nature of the system.
Programs may not be copied or transferred to other devices, inside or outside the facility, except after purchasing a licensed copy or obtaining the producer’s approval; the client may not grant usage rights to any third party without the owner’s written consent.
Number of system users within the facility: typically 5 usage licenses are granted, or as agreed in advance.

General System Features

The software interface works in one language (Arabic, English, or both — as specified in the quotation, otherwise a single language per the system) or more, subject to the quotation and pricing.
Website interfaces work in both Arabic and English.
Many screens allow attachments — for example, several documents can be attached to a purchase invoice (purchase order, customer-signed invoice, quotation...) and to an item record (operating manual, user guide, item photos...), while the employee record includes integrated screens covering core employee data (payroll, absences, documents, bonuses & deductions, career progression...), and journal entries allow direct attachments too. All attachments can be added from files on the device, via a scanner, or by direct capture with a connected camera.
Most program reports let the user shape the report output and save it for later reuse, in addition to exporting it to Excel.
All systems offer complete, simple, and easy search operations that can be exported as a dedicated report or to Excel — for example, the sales system allows searching for an invoice by its full or partial number, by the customer’s full or partial name, by sales period, by a specific item’s name or number, by a full or partial mobile number, and more.
Ready-made templates are available for the user to edit directly — built with Microsoft Word — for the employee ID certificate, loan form, leave request and clearance form, and others, in addition to a leasing-contracts template editable through Microsoft Word.
The system can send invoices, receipt vouchers, customer account statements, and employee payslips by email directly from within it, with the email’s subject and body text (Arabic and English) configurable from the system settings.
SMS messages can be sent directly from within the systems.
Alerts can be set on time-critical work — document renewals and the follow-up windows for them, whether ID documents and passports, item reorder levels, or even reminders outside the systems’ own scope such as renewing commercial registrations, licenses, forms, and other documents.
A user can issue a notice message from within the systems and broadcast it to all other users.
The system(s) can run on a single device or across a network.

Accounting System

The general accounting system allows complete freedom to design financial statements and compare them with previous years, as well as full freedom to build custom reports that link the system’s accounts to Excel (such as revenue or profit reports).
The general accounting system allows printing a full account statement across years for a specified date range spanning multiple years, along with a complete search of journal entries across years.
The accounting system allows importing the chart of accounts from Excel, along with cost and expense centers configured to suit contracting-company requirements.
The accounting system allows working for 6 additional months before the current year’s accounts are closed.
The accounting system allows closing the current year and creating the new year’s accounts without needing to come back to us.
A customer or supplier account statement can be produced across years for a specified date range.

Sales & E-Invoicing

The sales system requires no annual closing and allows sequential numbering per year, making it easy to search sales and purchase invoices across years without returning to previous copies.
The system allows duplicating a journal entry or invoice with edits, and also allows importing a purchase invoice to form it as a sales invoice — reducing the effort required.
Sales systems comply with ZATCA’s e-invoicing requirements for both integration phases (Phase 1 and Phase 2), and print invoices in XML, PDF, and PDF-A3/b formats.

Human Resources

HR systems can issue the bank-ready payroll file, with integration with the Mudad platform.
HR systems keep complete employee records from hiring through end of service.

Security & Data Protection

All systems use encrypted passwords and user-permission control levels, with automatic logging of the username on any addition or edit (e.g. who recorded an invoice, or who created or edited a journal entry).
Backing up data files is the client’s responsibility; the owner bears no legal liability for any data loss arising from storage-device failures on the client’s side or other failures, and we commit to providing full training on data-backup methods.

Warranty, Pricing & Payment

Price quotations are governed by the pricing and warranty terms stated in the quotation itself; beyond those, the policies set out here apply.
Payment schedule: a 50% down payment on the purchase order as per the quotation, 30% on installation, and 20% on final acceptance.
Systems are warranted against faults and defects for a full year from the installation date.

Support & Maintenance

Future additions or modifications can be made for an additional fee.
Pricing and quotations do not include migrating data from any of the client’s existing systems; this can be requested as a separate quotation.
Annual maintenance contracts are available in three plans — Basic, Advance, and Professional — differing in response time, number of visits, and scope of modifications; the full breakdown is on the contracts & maintenance plans page.
Every system has many more features beyond what’s listed here — don’t hesitate to request additions, modifications, or share your suggestions; we’ll support you with our expertise in this field, across the different business specialties.